Technical Requirements & Troubleshooting
You will need a high speed Internet connection to view Vocab Videos.
Firewalls and Internet Blockers
If the videos are stuck on the loading screen or you are just getting a black screen, you may have a firewall or Internet blocker. If this is the case, you may need to change the settings to let you view streaming media from VocabVideos.com. URLs to ensure are open on your firewall settings:
Other Streaming Media Applications
Some applications, particularly streaming media applications like RealPlayer, QuickTime or Windows Media Player, may interfere with viewing Vocab Videos. Make sure that you only have applications that you need open running.
You may also experience problems if your video download speed is slow or inconsistent. We recommend pausing the video until the entire stream is downloaded and then playing the video.
Browsing History, Cache and Cookies
In some circumstances the storage of your browsing history and temporary Internet files like cookies can cause problems. We recommend clearing your history and cache.
Having trouble watching the videos? We have found that using some versions of Internet Explorer with certain outdated versions of Flash player can result in an “Error #2032.”
If you are experiencing such an error, we apologize for the inconvenience. We would first suggest that you try to view the videos in Mozilla Firefox or another available browser.
However, if you only have access to Internet Explorer, the following is an outline of the steps we recommend that you take to resolve the issue :